Privacy Policy

Privacy Policy

Last Updated: August 2026

At SVIN, we respect your privacy and are committed to protecting the personal information you share with us while visiting our website, creating an account, placing an order, contacting us, or using our services.

This Privacy Policy explains how SVIN collects, uses, stores and protects your information.

1. Information We Collect

When you interact with SVIN, we may collect information such as:

* Name

* Mobile number

* Email address

* Billing and shipping address

* Order and purchase information

* Payment transaction information

* Account and login information, where applicable

* Customer support communications

* Device, browser and website usage information

* IP address and related technical information

* Information voluntarily provided through forms, enquiries, reviews or promotional activities

SVIN does not directly store sensitive card, UPI PIN, CVV or banking credentials where payments are securely processed through authorised third-party payment gateways.

2. How We Use Your Information

Information collected by SVIN may be used to:

* Process and fulfil your orders

* Arrange shipping and delivery

* Process cancellations, exchanges and refunds

* Communicate order and delivery updates

* Provide customer support

* Maintain and improve our website and services

* Personalise your shopping experience

* Prevent fraudulent or unauthorised transactions

* Send offers, product updates and promotional communications where permitted

* Meet applicable legal, accounting and regulatory requirements

3. Payments

Online payments may be processed through secure third-party payment service providers.

Payment information handled by such providers is subject to their respective privacy policies and security practices. SVIN only receives information necessary to confirm and manage transactions, as applicable.

4. Sharing of Information

SVIN does not sell or rent your personal information.

We may share necessary information with trusted service providers only when required to operate our business and provide services to you. These may include:

* Delivery and logistics partners

* Payment gateway providers

* Website and technology service providers

* Customer communication providers

* Analytics and marketing service providers

* Professional advisers or authorities where required by law

Such information is shared only to the extent reasonably necessary for the relevant service or legal requirement.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve performance and provide a better shopping experience.

Depending on your browser and applicable requirements, you may be able to control or disable cookies through your browser settings. Certain website functions may not work properly if some cookies are disabled.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, SVIN may communicate new launches, offers, store updates and promotional information through email, SMS, WhatsApp or other communication channels.

You may opt out of promotional communications using the available unsubscribe option or by contacting us. Essential communications relating to your orders, payments, refunds or account may still be sent.

7. Data Security

SVIN takes reasonable administrative and technical measures to protect customer information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records and comply with applicable legal or regulatory requirements.

9. Your Information & Choices

Subject to applicable law, you may contact us regarding your personal information, including requests to access, correct, update or delete eligible information held by us.

Certain information may need to be retained where required for legal, taxation, fraud prevention, accounting or legitimate business purposes.

10. Children's Privacy

SVIN's website and services are intended for general shopping purposes and are not designed to knowingly collect personal information from children without appropriate consent where required by law.

11. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services. SVIN is not responsible for the privacy practices, content or security policies of independent third-party websites or services.

We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

SVIN may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

13. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

SVIN

Vinayaka Layout, Nagadevanahalli

Near Chitrakoota School

Opposite Maruthi Residency Apartment

Kengeri, Bengaluru

Karnataka – 560056, India